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Email me at matt@mdickens.co.uk

Hello. I’m Matt Dickens

Experienced Information, Search and Knowledge Solutions Consultant
Go to my resume
Resume

About Me

Experienced Information, Search and Knowledge Solutions Consultant

I'm passionate about using search and knowledge technology to improve the discoverability of information. I have demonstrable experience in the design and provision of enterprise search, portals, content management, collaboration and people profile applications.
I'm an analytical thinker, problem solver and technical innovator who takes a pragmatic (and hands-on) approach that balances strong technology knowledge with over 20 years of practical business operations experience. A seasoned relationship and people manager with the ability to quickly win stakeholder trust and build effective local, geographically and culturally diverse teams.
I'm recognised as someone who gets things done and as a leader who inspires teams to collaborate to produce results that exceed expectations.

Technical Skills

HTML5
CSS3
JavaScript/jQuery/GAS
Google G Suite
REST
JIVE

My Expertise

Knowledge Management Solutions

CMS, Collaboration and People Profile applications

Enterprise Search

Planning, configuration and implementation.

Portal Design

Intuitive interfaces.

UI Design

Great, modern website intefaces.

Stakeholder Management

A seasoned relationship manager.

Professional Experience

August 2014 - July 2017 Business Solutions Leader - Knowledge Services PwC Global
June 2013 - August 2014 Knowledge Tools & Channels Leader PwC UK
July 2009 - June 2013 Global Knowledge Channels Technology Leader PwC Global
July 2002 - July 2009 Global Advisory Knowledge IT Manager PwC Global
December 1994 - July 2002 Business Analyst/Developer Price Waterhouase/PwC UK
Portfolio
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Recommendations

What do my colleagues say about me?

Linkedin recommendations
One of the best creative and practical problem solvers I have worked with. Matt led business solutions in my team and consistently developed innovative solutions to difficult, knotty business issues. His solutions in Search/Discovery and intranets were outstanding; creative, progressive and always hit the nail on the head in terms of solving the real business problem. I have no hesitation in recommending Matt.
Paula Young Global Leader focussed on digital collaboration at PwC
I have known Matt for many years but I spent 10 months closely working with him in the PwC Global Collaboration Services team based in London where I was the Global Collaboration Platform Lead. Matt is absolutely brilliant in tackling challenges hindering collaboration and finding / developing solutions to address them. Not only will he research existing off-the-shelf market solutions extensively, but he will also look at them in the context on internal systems, risk guidelines and ultimate business objectives. One of the solutions that particularly springs to mind is a visual search solution that suggested associated keywords allowing users to refine their search criteria based on their interests or specialism. I appreciated Matt's tenacity in developing use cases. He is an amazing people manager and brilliant at articulating messages. I will miss him as part of the team!
Rena Kuit PwC Global Collaboration Manager & Program Leader at PwC
I have had the fortune to work with Matt over many years during our work at PwC. Matt has been one of those people that you seek out to find out what they are up to and what amazing things they have built or are planning.

I do not think that I have met many people with the same level of enthusiasm, passion and vision as Matt. He is light years ahead of many of his peers and is able to go from abstract briefs and delivery way beyond what is expected. He is incredibly open and engaging, and you always walk away energised after a discussion or meet up. Matt is also very approachable and easy to get along with and always willing to listen and offer up assistance.

Technically, Matt is excellent and always ahead of the game but what sets Matt apart is his ability to apply his creativity and imagination to create experiences that often wow and never disappoint.

I would not hesitate in recommending Matt, and he would be an invaluable asset to any organisation.
Ricardo Sueiras Principal Cloud Evangelist, Amazon Web Services
I have worked with Matt for 15 years and during that time I have seen him develop a number of skills which make him a reliable, fully rounded professional. He is as comfortable as a people manager as he is in a business consulting role.

Matt's key skills include:
- good business analysis skills, an ability to see all sides of a problem and to consult to find consensus from all parties.
- a deep understanding of search principles and how to apply these to the complete search engine life cycle from provisioning through implementation to deployment and algorithm refinement.
- a desire to innovate, push technology boundaries and provide enhancements to both in-house bespoke and third party proprietary systems.
- in a people management role, Matt has firmly held belief in supporting his coachees, ensuring praise is given where due and support is provided when necessary.
Adam Mahomed Insignts & Analytics Manager, PwC
I have worked with Matt for 15 years. Matt easily grasps a project vision, adds his own creativity and develops/delivers a product consistent with stakeholder expectations. In spite of our geographic separation, we have worked well together to solve problems. I often send Matt and email with a problem and find the answer in my inbox when I awake the next day. Our teamwork has been a component of my personal success. It is delightful to work with someone who understands the practicalities of what works and what can be implemented based on organizational and cultural preferences. Matt does this on a global scale demonstrating a broad awareness of geographic diversity. Matt is more than an IT team lead and a system architect. He is a creative problem solver who understands stakeholder needs.
Harry Tobin Director at PwC
I have worked with Matt Dickens for almost 10 years and have found him one of the most capable, innovative and business end user focussed technology leaders and developers I have come across.

I often felt I must have been his worst nightmare - a director who knew a bit about technology, but he took my ideas, added his [better] ideas and moulded these into globally implementable solutions almost all of which are still in use.

When I left PwC, leaving Matt and the team he led was by far the biggest loss for me and I have never yet found a replacement that meets up to his capabilities and standards.

I would highly recommend Matt to anyone who needs technology solutions development and/ or project management. He is a very safe pair of hands, a good presenter and collaborator.
Simon Levene Director & Senior Strategy Consultant at Coach Consultants Ltd

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